Mainfreight USA Customer Support Forms

What is a freight forwarder? What do/should they provide?

A freight forwarder is an agent for a producer and can move cargo domestically or internationally from “door to port,” or “door to door,” depending on shipping terms.

Freight forwarders also provide services such as: advising on export costs, preparing and filing proper export documentation, advising on the most appropriate more of cargo transport, making arrangements to pack and load the cargo, reserving necessary cargo space on proper mode of transportation, making arrangements with customs brokers if/when necessary to ensure that goods comply with customs regulations.

What kind of process is involved when shipping liquids?

Liquid Bulk Shipping – pictures of wild looking ocean containers
This is a specialized service that we can help with. Most bulk, liquid will be shipped in ISO containers – special containers designed for food grade, chemical or special commodities. There is also an option to use a container LINER – companies like POWERTEX – provide specialized bulk liquid liner systems that go inside a standard container and they provide loading and unloading hardware as well.

-You can receive automated status updates on all of your Mainfreight shipments

-We have more than 1500 trucks in Europe

Talia Lamiano - received her 15 year Manfreight Service award on October 8th.

"I am writing to tell you about the wonderful service provdided to us by Mainfreight in Connecticut. I have not encountered one person who has not gone over and beyond the call of duty to assist in our shipping needs, everything from scheduling pickups at the last minute to generating airway bills for us. Also, they are on top of our shipments at all times whether it's to and from Malaysia or right here in the USA. I hope you can let them know how much we appreciate them." -Steve